Return Policy

Thank you for shopping with Grand Era Gems. We value your satisfaction and aim to make your shopping experience seamless. Please review our return policy below:

  1. Returns

    • We accept returns within 30 days of the purchase date.

    • Items must be unused, unwashed, and in their original condition with tags attached.

    • Proof of purchase is required for all returns.

  2. Non-Returnable Items The following items cannot be returned or exchanged:

    • Sale items or gift cards

    • Personalized or custom-made products

    • Products that have been opened

  3. Refunds

    • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed to your original payment method within 7 business days.

    • Shipping costs are non-refundable.

  4. Exchanges

    • If you wish to exchange an item, please contact us at customer support email.

    • Exchanges are subject to product availability.

  5. Return Shipping

    • Customers are responsible for return shipping costs.

    • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

  6. Damaged or Incorrect Items

    • If you receive a defective, damaged, or incorrect item, please contact us immediately at [granderagems@outlook.com] with your order number and photos of the item.

  7. Contact Us For any questions regarding returns or refunds, feel free to reach out to our support team at [granderagems@outlook.com].

We reserve the right to update or modify this policy at any time.

Thank you for choosing Grand Era Gems